1. Terms of website use
We welcome collaboration with other businesses and websites, but please ask us if you want to link to our website, use our photographs and/or text.
2. Payment for goods
We accept Paypal through our website. You do not need to have a Paypal account to use Paypal and we do not have access to your debit / credit card details. We also take payment via BACS and cheques made payable to Karen Davey. If customers wish to pay by either of the latter means, please contact us to arrange payment. We will not begin making products unless funding is in our bank account, this can take up to ten days in the case of a cheque payment. Product prices are subject to change, without notice.
We aim to dispatch all orders within ten working days of receipt of the order. We do not hold large stocks of products as they are made to order. Larger orders, or during busy periods, we will use discretion and keep the customer updated with delivery information. If you require your order sooner than the ten days, please contact us and we will see what we can do.
We use Royal Mail or other couriers for our products and will send products by signed for delivery if necessary. For retail customers, Postage and Packaging (P&P) cost is £3.50 per order to UK addresses only. For trade orders, or delivery outside of the UK, please contact us for a price before placing your order. This is subject to change without notice.
We aim to keep packaging costs to a minimum and try to use recycled packaging wherever possible, without compromising on quality.
If you change your mind, we offer a 14 day returns policy on goods (excluding personalised or bespoke orders) and products should be returned to us in a saleable condition, at the customers expense. Refunds will only be issued once the goods are received.
5. Faulty Goods
Please contact us immediately if a product arrives faulty or develops a fault within a 3 month period. We may offer a full refund, offer a replacement (subject to availability) or repair a product. This guarantee does not cover items misused or abused. Please note that our products are made by hand and should be treated with utmost care and consideration.
We always send an email confirmation of the goods being dispatched, therefore orders cannot be cancelled once this email has been sent.
We do not disclose buyers’ information to third parties. We will add you to our own mailing list and send occasional emails. If you do not wish to receive such emails, please let us know.
By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
We are not VAT registered in the UK or elsewhere. This may be subject to change without notice.
9. Contact Details
Business Owner Mrs Karen Davey
Telephone 01840 213253
Mobile 07840 777559
Postal Address Penrose, Trebarwith Road, Delabole, Cornwall, PL33 9DB
We cannot accept callers at this address, unless agreed in advance.
10. Our site changes regularly
We aim to update our site regularly and may change the content and products at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.
11. Links from our site
12. Suitable Alternative
As some of our products are made using recycled fabrics, we reserve the right to substitute certain fabrics if the original is no longer available. We will endeavour to advise customers if a substitution fabric is to be provided before it is posted.
Thank you for visiting our site.