1.                  Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site,  you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use,  please refrain from using our site.

We welcome collaboration with other businesses and websites,  but please ask us if you want to link to our website,  use our photographs and/or text.

2.                   Payment for goods

We accept Paypal through our website. You do not need to have a Paypal account to use Paypal and we do not have access to your debit / credit card details.  We also take payment via BACS and cheques made payable to Karen Davey. If customers wish to pay by either of the latter means,  please contact us to arrange payment. We will not begin making products unless funding is in our bank account,  this can take up to ten days in the case of a cheque payment. Product prices are subject to change,  without notice.

3.                   Delivery

We aim to dispatch all orders within ten working days of receipt of the order. We do not hold large stocks of products as they are made to order.  Larger orders,  or during busy periods,  we will use discretion and keep the customer updated with delivery information. If you require your order sooner than the ten days,  please contact us and we will see what we can do.

We use Royal Mail or other couriers for our products and will send products by signed for delivery if necessary. For retail customers,   Postage and Packaging (P&P) cost is £3.50 per order to UK addresses only. For trade orders, or delivery outside of the UK, please contact us for a price before placing your order. This is subject to change without notice.

We aim to keep packaging costs to a minimum and try to use recycled packaging wherever possible, without compromising on quality.

4.                   Returns

If you change your mind,  we offer a 14 day returns policy on goods (excluding personalised or bespoke orders) and products should be returned to us in a saleable condition,  at the customers expense.  Refunds will only be issued once the goods are received.

5.                   Faulty Goods

Please contact us immediately if a product arrives faulty or develops a fault within a 3 month period. We may offer a full refund,  offer a replacement (subject to availability) or repair a product. This guarantee does not cover items misused or abused.  Please note that our products are made by hand and should be treated with utmost care and consideration.

6.                   Cancellations

We always send an email confirmation of the goods being dispatched,  therefore orders cannot be cancelled once this email has been sent.

7.                   Privacy Policy

We do not disclose buyers’  information to third parties. We will add you to our own mailing list and send occasional emails. If you do not wish to receive such emails,  please let us know.

By using our site,  you consent to such processing and you warrant that all data provided by you is accurate.

Cookies are used on this website to keep track of the contents of your shopping cart and delivery information. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies,  you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service

8.                   VAT

We are not VAT registered in the UK or elsewhere. This may be subject to change without notice.

9.                   Contact Details

Business Owner        Mrs Karen Davey

Telephone                 01840 213253

Mobile                        07840 777559

Email                          info@karendavey.co.uk

Postal Address         Penrose,  Trebarwith Road,  Delabole,  Cornwall,  PL33 9DB

We cannot accept callers at this address,  unless agreed in advance.

10.                Our site changes regularly

We aim to update our site regularly and may change the content and products at any time. If the need arises,   we may suspend access to our site,  or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.

11.                Links from our site

Where our site contains links to other sites and resources provided by third parties,  these links are provided for your information only.  We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

12.              Suitable Alternative

As some of our products are made using recycled fabrics,  we reserve the right to substitute certain fabrics if the original is no longer available.  We will endeavour to advise customers if a substitution fabric is to be provided before it is posted.

Thank you for visiting our site.